Terms of service

Payment Terms
Payment in full is required on date order is placed. Payment may be made by pay pal through our website or via bank transfer.
Your order will not proceed until payment has been made in full, unless prior arrangement has been made with a member of our sales team. This includes, but is not limited to; the creation of artwork approvals, approval of stock and size breakdown, stock ordering & confirmation of completion date.
 

Lead Times
Standard lead times for apparel and accessories printing are 5 to 7 working days from confirmation and payment has been received for your order for most garment decoration types.
All lead times are subject to stock availability and client approvals required to proceed with production of the order.
 

Express Service
Express services may be available on request.

Artwork
Our standard prices and quotes are subject to final artwork and are based on artwork being provided print ready. If your artwork is not print ready, please make allowance for design time which is charged at $30 and may increase depending on the complexity of the artwork. File types we accept as print ready are: AI. EPS. PDF. PSD. JPEG. PDF. PNG Files. Minimum 300 DPI (Resolution) Artwork is to be supplied at actual size. Please note that if you need a specific colour match then provide the colour code (e.g., PMS colour code or CMYK colour) and the file in an editable file type.
What we need to know: Quantity / Size / Position Guide and any other special instructions.

Stock Availability
All quotes and orders are subject to stock availability. Under no circumstances will Printing Point accept responsibility for stock shortages. In cases where stock availability is insufficient for your order, Printing Point will source the closest possible alternative for your desired garment appearance, quality and budget.

Sampling
Apparel decoration sampling is available on request – sampling fees apply. Please advise if you require information on sampling costs and terms. 

Minimums
No minimum order requirement online or instore for our products. The only product requiring minimum order quantity is our printed macarons service.

Delivery
Delivery charges apply where you do not collect – charges start from $25 onwards depending on location.

Shipping

Printing Point uses Australia Post services for express and standard shipping on all orders. Please see our Shipping information section for further details on rates and expected delivery times.

BYO Stock  
BYO apparel is supplied at the customer’s risk. Whilst print errors are rare, please note that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by our team & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you instead choose items from Printing Point’s product range, as replacements can be sourced for these items in the unlikely event of an error.

Validity
All quotes supplied by Printing Point are valid for 30 days only, or as indicated at the bottom of your quotation.

Returns and Exchanges
Returns or exchanges are not accepted unless the goods are deemed to display significant faults or errors at the time of collection. Incorrect supply or sign-off of artwork, sizes, colour selection or supply of other incorrect details by the customer will strictly not be considered valid reasons for return or refund.
Returns will only be considered within 7 days of receiving goods. Please note that you, the customer, are responsible for inspecting and counting goods.
Printing Point reserves the right to refuse return authority based on the validity of the complaint, date of complaint or insufficient proof of error.

Please also note that we do not offer exchanges on printed goods and custom orders.

 

Governing Law

Any claim relating to Printing Point’s web site shall be governed by the laws of the State of New South Wales without regard to its conflict of law provisions.

Disclaimer

Please note that the colour that appears on your computer screen may slightly be different to what our team see on their screen as web colours appear different to print colours. Printing Point cannot be held accountable if there is a slight colour difference of your final product whether it be the print or product colour. We offer colour matching services using the pantone and CMYK system to ensure the colour is as close as possible.

If you receive any broken or damaged macarons ordered via our macaron printing service, please note we will not be able to issue any refund/exchange or redo any macarons due to their fragile nature. We do our best to take extreme care whilst printing, packaging and delivering to avoid any breakage however this cannot always be guaranteed. If we do have an error on our part during transit, then we will come to a compromise on how to help you.